Terms of service

TERMS OF SERVICE

OVERVIEW Welcome to Dao Verse! The terms “we”, “us” and “our” refer to Dao Verse. Dao Verse operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Dao Verse is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete. You are solely responsible for maintaining the security of your account credentials.

SECTION 2 - ARTISAN NATURE AND PRODUCTS We have made every effort to provide an accurate representation of our products. However, as a brand rooted in handcrafted excellence, you acknowledge the following:

  1. Handcrafted Variations: All products are independently designed and handcrafted. Subtle variations in form, size, and finish are not considered defects but are hallmarks of the artisan process.

  2. Natural Materials: We use natural gemstones, crystals, and organic materials. You acknowledge that natural inclusions, internal textures, and color variations are inherent characteristics of these earth-derived materials.

  3. Display Differences: Product appearance may differ from how they appear on your screen due to your device settings. We do not warrant that the quality of any products purchased by you will exactly meet your subjective expectations based on digital renderings.

  4. Modifications: All descriptions of products are subject to change at any time without notice at our sole discretion.

SECTION 3 - ORDERS AND CANCELLATIONS When you place an order, you are making an offer to purchase. Dao Verse reserves the right to accept or decline your order for any reason. Please review your order carefully before submitting; as a handcrafted brand, we may be unable to accommodate cancellation requests once production or processing has begun. Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

SECTION 4 - PRICES AND BILLING Prices for our products are subject to change without notice. Posted prices do not include taxes, shipping, handling, or customs charges unless stated otherwise. You represent and warrant that the credit card information you provide is true and that you are authorized to use it. You agree to pay all charges incurred at the posted prices, including all applicable taxes and shipping fees.

SECTION 5 - SHIPPING, PRODUCTION AND DELIVERY

  1. Production Time: To ensure the integrity of our handcrafted objects, please allow a standard processing time of 3-5 business days before shipment.

  2. Delivery Estimates: All delivery times are estimates and are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, or events outside our control.

  3. Risk of Loss: Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY Our Services, including all text, designs, images, graphics, and the "DAO-VERSE" brand identity, are owned by Dao Verse and are protected by copyright and intellectual property laws. You may use the Services for personal, non-commercial use only. You must not reproduce, distribute, or modify any material from the Services without our prior written consent.

SECTION 7 - THIRD-PARTY LINKS AND TOOLS We may provide access to third-party tools or links to third-party websites. We neither monitor nor have any control over these entities. We are not liable for any harm or damages related to your use of any third-party resources or websites.

SECTION 8 - RELATIONSHIP WITH SHOPIFY Dao Verse is powered by Shopify. However, any sales and purchases you make are made directly with Dao Verse. You acknowledge that Shopify is not responsible for any aspect of sales between you and Dao Verse. You hereby release Shopify from all claims arising from your transactions with us.

SECTION 9 - PRIVACY POLICY All personal information we collect is subject to our Privacy Policy. By using the Services, you acknowledge that you have read our policy regarding how your data is processed.

SECTION 10 - FEEDBACK AND REVIEWS If you submit reviews or suggestions (“Feedback”), you grant us a perpetual, worldwide license to use and display such Feedback for any purpose, including promotion. We reserve the right to remove any content we deem unlawful or offensive.

SECTION 11 - PROHIBITED USES You may not use our products or Services for any unlawful purpose, to infringe upon intellectual property rights, or to transmit malicious code/viruses. Violation of these terms will result in an immediate termination of your Services.

SECTION 12 - DISCLAIMER OF WARRANTIES; PHILOSOPHICAL INTENT The information regarding Eastern philosophy, Five Elements, or the spiritual properties of crystals is for cultural and inspirational purposes only. Our products are not intended to diagnose, treat, or cure any physical or mental condition. EXCEPT AS EXPRESSLY STATED, ALL PRODUCTS ARE PROVIDED 'AS IS' WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

SECTION 13 - LIMITATION OF LIABILITY In no case shall Dao Verse, our directors, or employees be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind arising from your use of the service or any products procured through the service.

SECTION 14 - PRODUCT CARE AND MAINTENANCE You are responsible for following the care instructions provided (e.g., avoiding water for herbal incense beads). Dao Verse is not liable for damage resulting from improper handling, cleaning, or normal wear and tear of these handcrafted objects.

SECTION 15 - GOVERNING LAW These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the jurisdiction where Dao Verse is headquartered.

SECTION 16 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at info@dao-verse.com.

Trading Name: Dao Verse Email: info@dao-verse.com